Preface As a business owner serving the educational K-12 textbook and teacher resource market, trust has always been at the forefront of my mind. Trust is a fundamental aspect of any successful business, and building and maintaining trust is essential in the world of education. However, my journey has led me to question and challenge common assumptions about trust and distrust, particularly in the wake of a personal experience that shattered trust in my own life. In this book, I share my observations and insights into the complex nature of trust and distrust. It all started with a realization that trust and distrust are not two sides of the same coin but rather separate entities that operate independently and react to different stimuli. I discovered that trust is processed in the prefrontal cortex of the brain, where complex decision-making occurs, while distrust is processed in the amygdala, the primitive part responsible for our fight-or-flight response. Simply, we decide to trust, and we feel distrust. Through research and personal observations, I came to understand that trust and distrust have distinctive languages, motivators, and triggers. Factors such as gender, personality type, past trauma, and demographic backgrounds further shape our interpretations and responses to trust and distrust. It became clear that trust is a dynamic force, begetting trustworthiness and driving positive relationships, while the absence of
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